1. Important Information

1.1. General Terms

At MOVO AI, INC. ("Movo," "we," "us" or "our"), putting our users ("you" or "your") first means exceeding global privacy and data protection standards to keep all important contacts, communications, and sensitive data private, safe, and secure.

We design our infrastructure, applications, and tools so you can focus on your relationships, business workflows, and customer interactions — without worrying about data misuse or unauthorized access.

Our Privacy Promise:

• No one at Movo will access, read, or delete your emails or communications unless you explicitly authorize it for support purposes.

• Movo only pulls the minimum data necessary for the service to function.

• We only store communications that pass through Movo (outbound or inbound) solely to provide the service (e.g., classification, reply detection, analytics you view inside Movo).

• You own your data.

• Your data will be kept private and handled according to this policy and applicable law.

Questions? Contact us at info@movoai.co.

This Privacy Policy ("Policy") explains how Movo collects, uses, stores, processes, and protects personal information.

For the purpose of this Policy, "Personal Information" means information about an identifiable individual (name, contact, identifiers, behavioral data, etc.). Aggregated and anonymous data that cannot identify an individual is not Personal Information.

"Services" refers to our website (www.movoai.co), our applications, our AI voice/email/text agent services, CRM integrations, and any other services described in our Terms of Service.

By using our Services, you consent to our collection, storage, use, processing, and disclosure of your Personal Information as described in this Policy.

1.2. Revisions to This Policy

We may modify or update this Policy at any time. Your continued use of the Services after revisions constitutes acceptance.

If we make material changes, we will notify you via:

• The Website

• In-app notices

• Email (if you have an account)

2. Use of Our Services

2.1. Customer Use

You may use the Services to power communication campaigns, automate parent outreach, handle calls, send messages, manage inbound inquiries, or integrate with your CRM or scheduling systems.

Movo does not control the content our customers send through the Service (text, voice calls, email campaigns, automated sequences, booking workflows, etc.). That data belongs to you and is governed by your privacy policies.

We process this data only under your direction and store it securely with our service providers.

We have no direct relationship with your customers/end-users. You control the Personal Information you collect, store, transmit, or process through Movo.

2.2. Sensitive Information

Sensitive Information includes, but is not limited to:

• Financial data

• Identification numbers (SSN, passport, driver's license)

• Health information

• Racial or ethnic origin

• Credentials for connected email systems or third-party services

Movo does not intentionally collect Sensitive Information unless required to process payments or authenticate integrations.

3. Information We Collect

3.1. Account Information

We collect:

• Name

• Email

• Phone

• Business information

• Login credentials (encrypted)

• Billing + subscription data

3.2. Communications Data

When you use Movo to send or receive communications (calls, SMS, email), we may collect:

• Outbound messages sent through Movo

• Inbound responses

• Call audio, transcripts (if enabled)

• Call metadata (timestamps, durations, caller ID)

• Parent inquiries

• Booking and scheduling data

This is necessary for AI processing, reply detection, classification, analytics, follow-ups, and delivering the service.

3.3. Data From Integrated Systems (CRMs, Scheduling Tools, etc.)

If you connect a system such as:

• Jackrabbit

• LeagueApps

• Salesforce

• iClassPro

• HighLevel

• Any CRM or scheduling tool

we may process:

• Contact lists

• Leads

• Parent information

• Program information

• Enrollment or scheduling data

• Tags, notes, statuses

All processing occurs solely to perform the workflows you instruct our AI to perform.

3.4. Navigational / Technical Data

• IP address

• Browser type

• Device identifiers

• Geolocation (approximate)

• Pages viewed

• Session duration

• Cookies, pixels, tracking technologies

3.5. Payment Information

Collected via PCI-compliant third-party processors only.

3.6. Children's Information

Movo does not knowingly collect data directly from children under 13.

If you believe we have — contact info@movoai.co immediately.

3.7. Google API Data

If you connect Gmail or Google Workspace:

• Movo complies with Google API Services User Data Policy and Limited Use requirements.

• We only store emails sent via Movo + replies, and the minimum metadata needed to operate the service.

• We do not use Google-derived data for advertising or model training.

• We do not allow employee access unless you explicitly authorize for support.

3.8. Cookies, Web Beacons, Analytics

Used for functionality, performance, security, and understanding traffic behavior.

4. How We Use Information

We use Personal Information only to:

4.1. Provide and improve the Services

• Run the AI communication engine

• Deliver voice calls, SMS, and emails

• Detect responses

• Enhance call accuracy, transcription, reasoning

• Recommend next steps

• Train private, non-generalized models solely for your account (if applicable)

4.2. Support and Customer Service

• Troubleshooting

• Responding to help requests

• Diagnosis of issues

Access to your data for support only occurs with your explicit permission.

4.3. Communications

We may send administrative messages, onboarding content, service updates, and (rarely) marketing emails.

You may opt out of marketing at any time.

4.4. Security, Fraud Prevention, Legal

• Detect suspicious activity

• Prevent abuse

• Comply with laws

• Enforce Terms of Service

5. Data Sharing

We do not sell Personal Information.

We may share data with:

5.1. Service Providers

• Hosting platforms

• Cloud infrastructure

• Speech-to-text and LLM vendors

• Email/SMS delivery partners

• Payment processors

• CRM integration systems

These vendors are contractually obligated to protect your data.

5.2. Legal / Safety

We may disclose information if required to:

• Comply with legal obligations

• Respond to law enforcement

• Protect Movo, our customers, or the public

5.3. Business Transfers

If Movo is acquired, merged, or undergoes financing, Personal Information may be transferred under confidentiality obligations.

5.4. Mobile Numbers and SMS Consent

We only use mobile numbers and SMS consent information to deliver service-related communications requested by the user. We do not sell, share, or disclose mobile numbers, SMS consent data, or message-related personal information with third parties, partners, or affiliates for marketing or promotional purposes. Any sharing with service providers is strictly for operating our platform under confidentiality obligations.

6. Data Retention

We retain Personal Information:

• For as long as your account is active, and

• As needed to comply with legal, tax, fraud, and audit requirements

When your account is closed:

• Data is deleted or anonymized within a reasonable timeframe

• Communications, logs, and transcripts are removed unless legally required to retain

You may request deletion at any time (see Section 7).

7. User Choices & Data Rights

You have the right to:

7.1. Request deletion of your data

Email privacy@movoai.co. We will delete account data unless retention is required by law.

7.2. Opt out of marketing

Click "unsubscribe" or email info@movoai.co.

7.3. Access or correct your data

Request via privacy@movoai.co.

7.4. Restrict or object to processing

Available to EU/EEA users under GDPR.

8. Security

• Encryption in transit (TLS)

• Encryption at rest

• Access controls

• SOC2-aligned practices

• Zero employee access to emails or message contents unless explicitly authorized

9. International Transfers

Data may be processed in the U.S. or other jurisdictions. Safeguards (SCCs) apply where required.

10. Contact

privacy@movoai.co

Movo AI, Inc.