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Terms & Conditions

Last updated October 7, 2026 · Movo AI, Inc.

These Terms & Conditions govern your use of Movo’s AI marketing service for enrolling families in youth programs. By accessing or using the Service, you agree to these terms.

If your organization has signed an Order Form with Movo, the Master Services Agreement and that Order Form set out fees, payment and publicity, and they take priority over these Terms if the two conflict.

Plain-language summary: you get a limited license to use Movo; you own your data and Movo owns the Service; and each party’s liability is capped at the fees paid in the prior 12 months. Fees and payment are set out in your organization’s Order Form. Invited by an organization? See section 6.

1. The service

Movo provides an AI marketing and enrollment service that communicates with families on your behalf across voice, text, and email. The Service includes our digital workers, applications, integrations, and related offerings.

The Service uses artificial intelligence, and AI-generated messages and answers may contain errors. Movo is not responsible for decisions made in reliance on AI-generated outputs.

2. License grant

Subject to these terms, Movo grants you a non-exclusive, non-transferable, non-sublicensable license to use the Service, limited to your internal business purposes and to use that complies with these terms and applicable law.

3. Acceptable use

You may not:

  • Engage in illegal conduct through the Service;
  • Violate the intellectual-property rights of Movo or any third party;
  • Reverse-engineer, decompile, or otherwise attempt to derive the source or underlying models of the platform;
  • Rent, resell, or provide access to competitors; or
  • Use the Service for benchmarking or competitive-analysis purposes.

4. Ownership & data rights

Movo retains all right, title, and interest in and to the Service. You retain ownership of your data. Movo may use aggregated, de-identified performance data to operate, improve, and market the Service.

5. Disclaimer & limitation of liability

Except as set out in a signed agreement with Movo, the Service is provided “as is” and “as available”, and Movo disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the extent the law allows.

Except in cases of gross negligence, willful misconduct, or fraud, neither party’s liability under these terms will exceed the amounts paid or payable in the twelve (12) months preceding the claim.

6. Authorized users

Many people use Movo because an organization with an agreement with Movo (the “Customer”) invited them, for example a staff member or volunteer. If a Customer invited you, this section explains how these Terms apply to you, and it takes priority over any other section if they conflict.

  • You use Movo on the Customer’s behalf, under the Customer’s agreement with Movo. The Customer controls the information in its account, including information about families.
  • You pay Movo nothing, and creating an account does not make you a Movo customer.
  • In sections 2 and 4, you use Movo for the Customer’s purposes, and the data you work with belongs to the Customer.
  • You are not accepting anything on behalf of any group you belong to, such as a unit, club or chartered organization, and your account creates no obligation for that group.
  • Your part is to use Movo only for the Customer’s purposes, keep your login to yourself, follow section 3, and handle family information as the Customer directs.
  • The Customer can give or remove your access at any time, and you can stop using Movo whenever you like. Questions about the Customer’s agreement go to the Customer.

7. Changes to these Terms

Movo may update these Terms from time to time. The date at the top of this page shows when they last changed. If a change is material, Movo will tell account holders by email or in the product. Continuing to use Movo after a change takes effect means you accept the updated Terms. Changes to these Terms do not change a signed Order Form or Master Services Agreement, which can only be changed in writing by both parties.

8. Suspension & ending access

Movo may suspend or end access for anyone who breaks section 3 or uses the Service in a way that puts others at risk. You can stop using Movo at any time. If a Customer invited you, the Customer can also remove your access. Sections 4, 5 and 9 continue to apply after access ends.

9. Governing law

These Terms are governed by the laws of the State of New York, without regard to conflict of laws principles.

10. Contact

privacy@trymovo.ai
Movo AI, Inc.
236 W 30th St, New York, NY 10001, US